Introduction & General Terms
Who we are
Dike & Son is a family-run independent supermarket and cafe based in Stalbridge, north Dorset. We have a function catering division, Dike’s Kitchen, and we offer a full online grocery shopping service with local delivery at www.dikeandson.co.uk
What Data we collect about you
Personal data means any information capable of identifying an individual. We may process certain types of personal data about you as follows:
When you participate in, access or sign up to any of Dike & Son’s services, activities or online content – such as our online shopping service, Dike’s Kitchen function catering service, our Dike & Son Loyalty Card Club, subscription to our marketing emails – enter a competition either online or in-store, telephone, email or text Dike & Son we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity.
By submitting your details, you enable Dike & Son (and where applicable its contractors) to provide you with the services, activities or online content you select.
Please note that sometimes we will require you to provide additional personal information (e.g. if you are sending in a photograph or recipe, or if you are entering a competition). When we do this we will provide further information as to why we are collecting your information and how we will use it.
How Dike & Son uses the information it collects about you
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase or contractual obligations.
Dike & Son will use your personal information for a number of purposes including the following:
When will Dike & Son contact me?
Dike & Son may contact you:
Will I be contacted for marketing purposes?
Upon creating an account on our website, www.dikeandson.co.uk, you have the option to opt in for newsletters by email. You can amend your account details, including your name, address, phone number or email address in the My Account section on our website. There is also an option in the My Account section to Unsubscribe from our Newsletter if you should no longer wish to receive updates. You can also unsubscribe by clicking the link at the bottom of any of the newsletter emails we send you.
Upon joining our Loyalty Card Club, you will be asked whether you want opt in to our mailing list or SMS texts. If you opt in you will receive information from us that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email or you can email firstname.lastname@example.org to request to be unsubscribed.
How Your Data is Stored, and Data Security
Client data is held on our database to carry out our obligations arising from any contracts entered between you and us. The data is stored electronically on our secure web servers and is backed up remotely. The servers are protected using security software and firewalls. Hard copies of customer orders are stored within a locked cabinet and shredded when the order is fulfilled.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Your data and any associated client data is never passed on unduly to anyone outside of Dike & Son Ltd.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. After this time, it will be securely deleted from our systems. Any paper records are shredded when no longer required.
Will Dike & Son share my personal information with anyone else?
We do not sell, trade, or rent personal identification information to others. We will keep your information confidential except where disclosure is required or permitted by law in connection with any legal proceedings, to establish, exercise or defend our legal rights.
We may have to share your personal data with the parties set out below for the general running of our business:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Information about visiting this website and cookies
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability.
Cookies are used on this website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the website.
Find out more about how you can control cookies at https://www.aboutcookies.org
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Laravel Cross Script Reference
This cookie is provided by the Laravel framework in order to prevent the cross-scripting attacks.
This cookie is provided by the Laravel framework in order to handle sessions.
The hideDeliveryModal is used to determine if the user has seen the homepage popup,
Google Analytics 4
This cookie is used to limit the amount of data recorded by Google on high traffic volume websites.
Google Analytics ID
This cookie is created by Google Analytics 4 as an id to track for analytics purposes.
Google Analytics Assignation
This cookie name is associated with Google Analytics 4 – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. By default, it is set to expire after 2 years, although this is customisable by website owners.
Offensive or inappropriate content on our website or social media platforms
If you post or send offensive, inappropriate or objectionable content anywhere on our website or social media platforms, or otherwise engage in any disruptive behaviour on any element of our online presence, Dike & Son may use your personal information to stop such behaviour.
Where Dike & Son reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), Dike & Son may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.
Users aged 18 or under
If you are aged 18 or under, please get your parent/guardian's permission before you provide any personal information to Dike & Son. Users without this consent are not allowed to provide us with personal information.
Can I find out what personal information Dike & Son holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information Dike & Son holds about you and to have any inaccuracies corrected. (We require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
Last updated: February 2023
Mon - Sat: 8am - 4pm